Privacy Policy

Silenced Automotive ABN 64 655 036 809 Last updated: 20 June 2026

Silenced Automotive ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use and store it, and how you can contact us about it.

By contacting us, submitting an enquiry, or using our website, you agree to the handling of your personal information as described below.

Who we are

Silenced Automotive is a sound deadening business operated by Oliver Saxil, based at a Windsor workshop and providing mobile service across greater Brisbane, Queensland.

You can reach us at:

• Email: management@silencedautomotive.com.au

• Phone: 0480 489 758

• Web: silencedautomotive.com.au

What information we collect

We only collect personal information that is reasonably necessary to respond to your enquiry and provide our services. This may include:

• Your name

• Your phone number

• Your email address

• Details about your vehicle (make and model)

• Information you choose to share about what you'd like done (for example, the noise or comfort issue you want addressed)

• Any other information you voluntarily provide when contacting us or requesting a quote

We do not collect sensitive information (such as health, financial account, or government identifier details) through our enquiry forms.

How we collect it

We collect personal information directly from you when you:

• Submit an enquiry or lead form through our advertising on Facebook or Instagram

• Complete an enquiry or quote request on our website

• Contact us by phone, email, or social media

• Book or receive a service from us

When you submit a lead form through Facebook or Instagram, that information is provided to us through Meta's advertising platform in accordance with Meta's own terms and privacy policy.

We may also collect limited technical information automatically when you visit our website (see "Cookies and website analytics" below).

Why we collect it and how we use it

We use your personal information to:

• Respond to your enquiry and answer your questions

• Prepare and provide quotes

• Schedule and carry out the services you request

• Communicate with you about your booking or service

• Keep records of work we have carried out

• Improve our services and, where relevant, our advertising

We will not use your information for any purpose unrelated to the above without your consent.

Disclosure of your information

We do not sell, rent, or trade your personal information.

We do not share your personal information with third parties, except:

• With service providers that help us operate our business (for example, the platforms we use to receive enquiries, send quotes, store contacts, or send messages) — and only to the extent needed to provide those services

• Where required or authorised by law

Where we use third-party platforms (such as Meta, Google, or messaging and email providers), those providers handle data in accordance with their own privacy policies.

Cookies and website analytics

Our website may use cookies and similar technologies, including analytics and advertising tools such as Google Analytics and the Meta Pixel, to understand how visitors use our site and to measure the performance of our advertising.

These tools may collect information such as your device type, browser, pages visited, and how you arrived at our site. This information is generally aggregated and is used to improve our website and advertising. You can control or disable cookies through your browser settings, though some parts of our website may not function as intended if you do.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your information is stored using reputable third-party platforms and services that maintain their own security measures.

We retain your information only for as long as needed to provide our services, maintain our business records, and meet any legal obligations. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.

Access and correction

You can ask us to access the personal information we hold about you, or to correct it if it is inaccurate, out of date, or incomplete. To do so, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.

Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below and we will do our best to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the "Last updated" date shown at the top.

Contact us

If you have any questions about this policy or how we handle your personal information, contact us at:

Silenced Automotive Email: management@silencedautomotive.com.au Phone: 0480 489 758